Food Donor FAQs

Donor Frequently Asked Questions

What happens after I complete my online profile?
The app admin will review your profile, this usually takes up to 48 hours. If we have any questions we may contact you for additional information. After your profile has been reviewed and accepted you may start posting your donations through Chow Match. We will send you a message letting you know your account has been activated.

What food can I donate?
We accept fresh or frozen meals that have been prepared and handled in accordance with state and local food handling guidelines. There are many different wholesome foods you can donate. Donating food that is no longer suitable for consumption or has not been handled according to the above-mentioned guidelines puts your organization at risk. Food donations we don’t accept: food that has been served, food from a personal residence, bread or desserts unaccompanied with protein-rich meals, packaged foods (for donations of canned/boxed/packaged/shelf-stable groceries, please consider Second Harvest Food Bank or Loaves and Fishes)

How do I know my food is being handled safely?
Every volunteer handling food will have access to food safety instruction specifically for food recovery and must pass a food safety test prior to participating. They will not be granted access to the application until they pass this in-depth quiz. In addition, reporting will detail the time of and location of pickups and drop-offs so you know your donation was handled safely.

Is there a minimum or maximum donation requirement?
There is no maximum donation size, however, we do prefer that your donation is enough to feed either 18 people or at least 18 pounds.

How is my donation recorded and reported back to me?
The number of pounds you have donated and what agencies received your food donation will be available to you through the application. If you would like any additional information please contact the administrator.

What happens if my donation does not match?
If your donation does not receive a match, please hold it in your walk-in until the next morning and try to match it again. If you are still having trouble matching your donation to a food runner or agency, please contact Feeding Charlotte directly (704-287-0343).

Can individuals be donors?
In order to donate to an agency, you must be a permitted food facility. There are many ways individuals can help end hunger, unfortunately, we cannot accept individual donations.

Can this donated food be a tax write-off?
Currently, food donors are eligible for both general tax deductions, as well as enhanced tax deductions which provide important financial incentives for food donation, encouraging all eligible businesses to donate surplus food. All donors will receive a tax receipt at the end of each fiscal year.

Is there any liability by donating freshly prepared foods?
The federal Bill Emerson Good Samaritan Food Donation Act provides liability protection for food donors, and North Carolina’s Immunity from Liability for Food Donations law provides additional liability protection to businesses and nonprofits in the state.